Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
PSPGSD409A Mapping and Delivery Guide
Deal with incorrect payments and debts
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | PSPGSD409A - Deal with incorrect payments and debts |
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Description | This unit covers detection and investigation of incorrect payments and debts and strategies to deal with them. It includes preventing or minimising debt, investigating payments and debts and negotiating repayments.In practice, dealing with incorrect payments and debts may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, using government processes, working with diversity, gathering and analysing information, etc.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Not applicable. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field | Government Service Delivery. |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Prevent or minimise debt |
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Element: Investigate payments and debts |
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Element: Instigate recovery action |
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